In today’s world, being accessible to your customers when and where they want you is of key competitive advantage. Being open that little bit longer, or responding that little bit quicker when they need you, not only gives your company the edge over the competition, but also improves your level of service.
Who Could Benefit From 24 Hour Response?
24 hour response is of particular importance for companies that offer maintenance and repair facilities or emergency call-out services. Having staff available throughout the night is imperative, your customers might be stuck in a lift, have a medical emergency or be stranded without heat and water and so it is vital they can call to request their assistance 24/7/365.
You can use our 24 hour emergency call out service to ensure your support call is routed through to the correct engineer/ medic, maintenance team or specialist. alldayPA can help provide 24 Hour emergency Call Out Lines without the associated hassle or expense of employing your own night staff or relying on your engineers or service staff to manage unreliable mobile phone rotas.
Our team will answer your response lines as and when you require; throughout the night, as back-up for your existing response team or at all times.
We will answer your specific calls exactly as your company would do internally. All staff are trained to a high standard so they can deal effectively and sympathetically with the predicaments your customers find themselves in, from faulty boilers and leaking taps to violence and medical emergencies.
By following pre-agreed escalation lists your calls are handled quickly and efficiently, following your exact instructions to obtain the relevant level of detail about the caller and their issue. After pre-qualifying your call we will call your nominated back up team / support rota and ensure the caller is routed through to the correct individual or department. We work quickly to resolve any urgent situation, either connecting the caller directly with your company representative on the phone or immediately arranging for a visit from you.
For more information call our corporate solutions team on 0845 0574 000
