A new program which aired last night on Channel 4 called Richard Wilson On Hold showcased the annoying rise of automated services which gets people all over the country fuming.

Call answering is an area of your business that you cannot take for granted. Many businesses do not put sufficient plans in place to ensure that each and every one of their customers receives the time they deserve when telephoning your company. Whether they wish to make an order, make a complaint, or simply ask a question, each call should be taken seriously, answered within a couple of rings and never put on hold.