Our Call Answering Service
Our call answering service means many things to many businesses. But whatever you call it, if it involves answering a telephone, we can do - and do it well.
To some clients we are a remote reception desk, answering and routing incoming calls. Others see us as their outsourced call centre, handling their customer support queries 24/7. Then there are companies who use us to manage their telephone ordering or brochure requests.
It doesn’t matter what volume of calls you receive, or your call pattern, we can provide a call answering service that is right for you. Using the latest telephony technology, we’ll answer every call personally and professionally in your company name, just as if we were based in your office. We record every single call we take, too, to ensure total transparency.
Some of our clients simply ask us to manage the overflow when their own staff are too busy, while others regard us as their 24-hour reception. We are also happy to provide short-term cover, for a company away day or shut-down period, or while your receptionist is away on holiday.
The flexibility of our call answering service is reflected in the flexibility of our pricing. We recognise that each alldayPA customer has different requirements, so we will put together a bespoke call answering package based on the specific needs of your business, taking the time to design the most appropriate service and the most cost effective price plan.
Call us today
Call us today to discuss all of your telephone answering requirements
0845 056 8888
There are so many different ways that companies use our call answering service, it is impossible to list them all. Some popular examples include:
Switchboard service
You can use our switchboard service to answer all of your calls all of the time, or some of your calls some of the time.
Customer service helpdesk
A customer service helpdesk can help you reduce costs while keeping your customers happy.
Lone worker protection / employee absence hotline
Monitor and protect your employees when they are in the field, or provide a 24-hour hotline for employees to notify you when they are sick.
Order taking
If you are running an e-commerce, direct sales or mail order business, save time and money by letting us handle your telephone orders and payments for your products.
Media response
Let us handle requests for your sales literature, application forms or information packs. With our media response line, you can maximise your media spend and efficiently collate the data you obtain from your marketing campaigns.
Disaster recovery
Minimise disruption to your business in the event of an emergency by redirecting all your calls to alldayPA.
Engineer call out
You can use our engineer call out service to follow your escalation lists, and support your clients on a 24/7 basis.