Customer service helpdesk
With staff in three friendly UK call centres, we are ideally placed to act as your customer service helpdesk.
It's far more cost effective than having your own in-house call centre and your customers will not know their call is being handled by someone outside your organisation. In fact, they'll be pleased that they are speaking to someone who is based in the UK. Several clients have moved their call answering business to us from overseas specifically for this reason.
The other advantage of allowing us to run your customer helpdesk is that our call centres operate round the clock, 365 days a year, so your customers can call any time of day or night, at any time of the year, to get their query resolved. For clients based overseas, it also enables them to ‘follow the sun’, with us handling their calls before or after their own call centre closes.
You will have your own dedicated account manager and a team of call centre staff trained to handle all kinds of queries, from placing and tracing orders, through to engineer call out and customer care issues.
Our customer service helpdesk can be integrated with your existing systems, whether it is CRM, data management or a simple contacts database. We can also train our operators to deal with issues that are specific to your business, so you can be confident our operators will be model ambassadors for your company. If you prefer, you can even train the operators who will be handling your calls yourself - either in our offices or yours.
Listen for yourself
Listen to a REAL sample of our customer service helpdesk. Remember to turn your speakers on.