Order taking
Research shows that although most people prefer to shop outside normal working hours, they would rather speak to a real individual rather than simply press a button.
But it can be a difficult balance to achieve if you’re running an online or mail order business.
That’s where our order taking service can help. We can establish a dedicated 24-hour order taking line for your customers and create a unique order form for your products. As a result, every time the phone rings we will know it’s an order for your company’s products and we’ll know exactly what to do and say to ensure a high level of service for your customers.
We will send processed orders to you through an encrypted transfer service and your callers’ credit card details will not be stored – so the order taking service is totally secure.
If you operate an e-commerce business, we can also combine our order taking service with your shopping cart, so if a caller is having difficulty placing an online order - or prefers to order over the phone - they can call us and one of trained PAs will gladly take their order.
Listen for yourself
Listen to a REAL sample of our order taking service. Remember to turn your speakers on.