Call Centre and Contact Centre Services
alldayPA has a variety of our own friendly call centre services to suit all of your business needs (inbound call centre & outbound call centre) in the UK. All three are easily accessible, purpose built operations using the latest telecommunications technology.
alldayPA's answering service is based at three different call centres across the UK. This means that wherever your company is based and whatever the nature of your business, one of our contact centres can help you with any number of telephone answering services.
Less than 50 seats
Although often called call centres, our centres are not filled with rows and rows of workers in the traditional "call centre" format. We are reluctant to use the term "call centre" because of this. In fact, at alldayPA we only hire fully experienced and qualified call operators and there are never more than 50 operators in each call centre.
Additionally, there are no students and no part time workers in any of our call centres, so we can guarantee that all of our staff are completely dedicated to answering your calls and managing your workload on a full time basis. We can guarantee service levels that enable us to answer 98.6%* of calls within ten seconds.
Call Recordings
Furthermore, we ensure all calls are recorded which highlights our integrity and trustworthiness, and at our call centres we can collate the call data we receive for your personal call analysis. This means you can review how many calls the call centre is receiving and how this compares to your sales, profit margins, client retention, and so on. The bespoke packages our call centres offer means that you also get the right service for you.
Our Technology
Every one of our call centres uses the most up to date and innovative technology to answer your business calls or to conduct other services such as telemarketing or outbound canvas calls. The in house team that work within our contact centre buildings install and maintain the latest telecommunications technology to ensure that alldayPA remains one of the leading call centre operators working with businesses in the UK. There really is no reason to look anywhere else!
The pioneering technology we use - much of it developed by our specialist in-house IT team - means we can provide itemised billing and collate all your call data into a single spread sheet and deliver it to you however and whenever you want, enabling you to maintain regular and accurate call analysis.
