Case Study: National Retailer
120 retail stores
alldayPA Services Used: Customer Support, Store Locator, Media Response, alldayOrders

alldayPA acts as an outsourced customer service division; saving the management overhead costs of employing, training and assessing staff internally.  alldayPA supplies information to callers including store locations and product prices; we also transfer calls to specific stores or the head office and takes orders via the phone.

This company experiences major peaks and troughs in business.  On some days more calls are received in two minutes than in a normal week due to enquiries generated from national television advertising.  Calls are charged to the client on a flexible, pay per use basis, producing considerable cost savings.