Our telephone answering service
Our telephone answering service means many things to many people. But whatever you call it, if it involves answering a telephone, we can do it - and we do it well.
Some clients need a straightforward telephone answering and message taking service. Perhaps they’re a sole trader, and don’t have the resources to employ their own PA. Others are nine-to-five businesses who want to be able to take after hours calls without resorting to an answerphone. Then there are companies who use us to manage their telephone ordering or brochure requests.
It doesn’t matter whether you want us to answer nine calls or 90 calls a month, we can provide a telephone answering service that is right for you. Using the latest telephony technology, we’ll handle every call personally and professionally in your company name, just as if we were based in your office.
We operate our own friendly UK-based call centres, too, staffed by fully trained, professional operators, which gives us the flexibility and expertise to deal with every kind of business, 24 hours a day, seven days a week.
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There are so many different ways that companies use our telephone answering service, it is impossible to list them all. Some popular examples include:
Message Taking
Take advantage of our versatile message taking service, a simple but effective way to enhance the professionalism of your business.
Virtual Receptionist
Ensure your calls are always answered professionally and consistently. Like a real receptionist, we can put your calls through, we can take a message, or we can ask you what you want to do.
Order Taking
Whether your business is e-commerce, mail order or direct sales, we can manage all your telephone orders and take payment for your products.
Dictation
Let us type up your documents and email them to you or your chosen recipient.
Media Response
Let us handle requests for your sales literature, application forms or information packs. With our media response line, you can maximise your media spend and efficiently collate the data you obtain from your marketing campaigns.
Engineer call out
You can use our engineer call out service to follow your escalation lists, and ensure your support call is routed through to the correct engineer.