Case Study: IT
Employees: 10
alldayPA Services Used: IT Helpdesk

alldayPA manages all calls for the technical support department of this company; directing calls depending on the type of IT issue the caller is facing and whether or not they need urgent attention.  The IT Helpdesk logs the callers information and the caller is informed that a consultant will be in touch within a specified time.  This information is then immediately sent to the consultant. 

The alldayPA IT Helpdesk filters all calls by identifying those callers whose needs are a priority, thereby enabling the IT consultant to prioritise their workload more effectively.