Telephone answering is the basis to any start up or established company. Despite the use of the internet and growing use of emails and online services, customers still like to use the telephone and physically speak to a person who can directly and immediately take their booking or answer their query.

Whether your company is a small office based business, a car repair garage, a florist, a large engineering company or any other discipline, call answering is an area of customer service you should invest in. More and more companies are choosing to invest in a phone answering package from a UK based call centre in order to ensure a first rate customer service as well as a cost effective and financially beneficial outsourcing solution.

With a phone answering service, all of your callers are directed to the call centre. alldayPA's call answering centres are staffed by experienced and professional call operators where there are never more than 50 operators in the building, so your callers are none the wiser that their call has been transferred to a call centre.

The operators will answer the phone quickly and with your company name, in a polite and friendly manner. Whatever the nature of their call, it is dealt with efficiently and professionally with a call answering service.

Depending on your company's requirements, our PAs will handle the call accordingly. For example, if you wish the operators to act as a help desk dealing with questions and queries on your products or services, this can be arranged. The operators will be fully briefed if this is the case. Should you wish the telephone answering to act as an "emergency line" then this can also be applied. If you would prefer the PAs to handle calls in times of absence, lunchtimes or holiday cover, this is also a popular option for our clients. This means that you and your staff can get on with your own work with the knowledge that your calls are being handled in the most proficient and cost effective way.