Whether you organise day trips, package holidays or long haul vacations or simply chauffeur people from place to place, alldayPA can help you to better manage your phone enquiries and requests.
For instance, if you take holiday bookings and ticket enquiries over the busy summer months we can add to your call handling capacity and support your customer services team.
If you find it difficult to manage new requests when out on the road or in meetings, we can take these calls and forward you a message for you to follow up later.
We work in partnership with several travel and transport companies including travel agents, coach companies and taxis. They benefit from the additional call answering capacity our PAs provide and the professionalism and care they treat their clients with.
Some of the services your alldayPA team can provide:
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Overflow and back-up call answering support during busy times
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Booking & information lines, dealing with enquiries and processing orders
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Customer service support, providing information on travel times, payment details etc.
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Advertising response lines offering a dedicated 24hr response to any promotional activity
Our PAs can also assist you with outbound call services, communicating offers to your customers and administering satisfaction surveys after they have used your services.
By using alldayPA to offer this service, you save time and surveys can be conducted outside traditional working hours when your customers will have more time to respond.
We are able to tailor any call handling service to your exact requirements so if you have any bespoke requirements we will be happy to help. Call our travel and transport services team on 0845 0574 000 for more information.
