What Is a Call Centre & Why Use One?

Call centres operate on a 24 hour, 7 days a week 365 day a year basis. They are large offices usually based in the larger cities in the UK and are staffed by locally trained staff.  Call centres offer a wide range of services.  You might only want the call centre to answer your calls for a couple of hours a day in your busy times, or in out of office hours at weekends. Whatever you require the call centre can make a tailor made service for you. 

You will be allocated an account manager and you can discuss your requirements with them and these can change as your business changes.

All the staff are fully trained in telephone answering and will always answer in a polite and friendly manner, they can answer with your company script. 

Calls are answered quickly usually within a couple of rings and no caller will be put on hold or will be left waiting.  In a recent survey, customers said they would rather speak to a real person than leave a message on an answering service or voice mail.  Many callers will hang up the phone and contact another company rather than leave a message. How much business do you lose through not being there to answer the phone?

Customer service is a very important role in business today, and the first point of contact is usually the phone. A call centre can offer and excellent customer service relationship, which will give your customers the confidence to deal with you again and also recommend you to other potential new business.

By outsourcing your telephone calls to a call centre it will take the pressure off of you especially in the present economic climate, leaving you to get on with the more important matter of running your business.