When you choose a telephone answering package from alldayPA to manage your emergency call out lines, you’ll be provided with a unique local area telephone number.
You can then set up a divert so that your calls are redirected to that number.
Once the divert is set up, your calls will come into our call centre to be answered by our PA’s. In accordance with your package we’ll either answer all of the calls, or just answer them while your office is closed.
When the PA answers your call they will follow a custom script created especially for your business which will ensure you get all the information you need from every call. The PA can also be used to triage and troubleshoot the call to decide if an engineer callout is required.
If it is decided that an engineer call out is required the PA can then begin the process of contacting the engineer. This can be done in a number of ways, from us integrating with your internal systems so our PA’s can update your engineer’s diaries, to our PAs dialling out to a list of engineers you have approved in the caller’s local area.
Every call is logged and the information is sent to you in real time so you are kept fully up to date with each and every call we’ve answered and each and every job we’ve arranged.
If the caller phones in a second time to get an update on the whereabouts of the engineer, our PA’s can either log into your system, contact the engineer directly, or simply follow a scripted response based on your preference.
With an 24/7 emergency call out service from alldayPA you will only ever be charged for the time we spend specifically managing your calls which makes it a far more cost effective solution than managing these phone lines in house, especially when it comes to providing the service over night.
For more information about our 24/7 emergency callout services get in touch with us today to discuss a bespoke 24 hour call out line for your business.