4 Outsourcing Myths Debunked
In a recent interview with Claire White, we noted that outsourcing is not only desirable for many companies, but that it is, in fact “the ‘perfect model’ of future working.” More and more business owners are looking to outsource a choice selection of their services in order to save themselves time to focus on running the show.
But many businesses are still unsure about the potential benefits and, indeed, pitfalls related to outsourcing. So what do you need to know so you can make an informed decision about how best to outsource to third party service providers?
Outsourcing only benefits large companies
“Outsourcing” sounds corporate and foreboding. It sounds full of bureaucracy, red tape and complicated procedures. While this can be the case for larger corporations who see iron-clad contracts and negotiations not only as a good thing but as deal-breakers, small businesses looking to outsource need not deal with these aspects.
Small- and medium-sized companies outsourcing their services should seek out companies who specialise in growing businesses. Many providers will be experienced in start-ups for example and will understand many of the problems or issues you might or might not face in the future. They will be excited to take on your business and grow with your company.
Outsourcing means offshoring
Type “outsourcing” into Google and often you will be faced with results about the benefits of offshoring your services to India or the Philippines. But outsourcing can be as simple as unloading your inbound calls to another company – a specialist team, trained in call answering, to make your life easier. These companies are often based in the UK and provide their services from within the British Isles.
Many UK-based businesses find it desirable to keep their products and services within the UK. It keeps your business closer to you and eliminates communication challenges that can arise when you offshore your services. Making the decision to outsource does not mean you are resigned to offshoring.
Outsourcing means lawyers, contracts and responsibilities
For many small business owners, the thought of long-term and iron-clad contracts are an absolute no-go. You don’t know where your business will be in five years’ time and you don’t even know if you will experience the benefits of outsourcing.
There are many outsourcing providers who cater to these requirements, so you don’t have to tie down your business to a three-year contract. This frees you up to change your specifications as your business changes, markets develop and fluctuate and your company grows.
This way, your outsourcing partner will grow with you as you grow, meeting the new levels of demand, without the red tape of out-dated contracts getting in the way.
Outsourcing means relinquishing control
Many business owners shy away from the thought of presenting a third party with access to private company information. This is a decision that is very personal to each business, but generally outsourcing is performed on a need-to-know basis.
When you outsource your call answering, for example, the only details you need to give is the name of your company, the questions you want asked and the details of the people you’d like your calls to be transferred to. You decide how much information you give away.
It is important, however, that you know you can trust your outsourcing partner to uphold your professional image and handle any information you give out with care. Often, it is beneficial to ring the company in question and get a feel for who they are, what they do and what they can do for you.