5 Ways to Build Customer Trust

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5 Ways to Build Customer Trust

5 Ways to Build Customer Trust Building trust with your customers takes time and effort. It’s a fine balancing act, as you need to show great professionalism, personality, authenticity and integrity – all at the same time. It might seem daunting at…

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Has the High Street Become Extinct?

How Shopping Online, Outsourced Call Centres, and Telephone Answering Services Have Changed Customer Expectations A lot has changed on the UK high street since the heyday of the department store in the 1970s and 80s. With the rise of internet shopping, more…

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6 Things You Need to Know About Telephone Answering Services

6 things you need to know about telephone answering services Telephone answering services are an unusual phenomenon in the business world. Despite being around for decades not everyone has heard of them, and of those people who have, not everyone fully understands…

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The Resurgence of the Entrepreneur

A couple of hundred years ago, entrepreneurs were at the forefront of the biggest societal and cultural shifts the world has even seen. In the United Kingdom, inventors and ideas men came up with the technology and machines at the heart of…

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