Do 34% of accountants really not answer the phone?

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Do 34% of accountants really not answer the phone?

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34% of accountants don’t answer the phone. That’s the statistic I stumbled upon today. Now, like all internet statistics it should be taken with a pinch of salt, but it does shed light on a common conception of the accounting industry –…

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What has increased from the 1st of April?

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    With the cost of living and minimum wage increasing, businesses need to make a change to ensure they keep costs down and profits up. Outsourcing your incoming calls could save your business a lot of money. Click here to find…

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Customer Service for the Financial Sector is More Important than Ever.

As business opportunities for the financial sector continue to improve, advisers are finding themselves working twice as hard to plough through the increasing amount of paperwork, prospective client meetings and new regulations. As a result, great customer service has been put on…

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The Top 5 Ways for SMEs to Improve Their Finances

Big business starts with small financial decisions, decisions that can be incorporated into the business strategy of SMEs to see the kind of exponential growth that would make Richard Branson tremble with envy. It’s more pressing than ever that small businesses learn…

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Financial Firms Hit By Record Number Of Complaints

As we reported last week, new laws are set to take effect on June 13th that will ban companies from using expensive premium phone lines to field customer complaints. Who will be most affected by these reforms? We reckon businesses operating in…

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