Is Your IT Helpdesk Covered this Christmas?
You might not like turkey. You might not buy a tree. You might even be that person unplugging the office radio the second Slade comes on. It doesn’t matter how much of a Scrooge you are, there’s one thing we all look forward to at Christmas and that is a well-earned break away from the office. And, that goes double for IT.
Your Clients Will Call at Christmas
If you work for an IT service provider it’s probably been a long year of “Emergency! – Adobe Flash needs updating” and “I can’t find the button for the internet”. You’ve been hounded on a daily basis by your clients and you can’t wait for 7 days peace and quiet – but don’t jump into your Christmas pyjamas just yet. While you might be raring for your Christmas break your client is Mr no-days-off, and you just know he’ll be checking his emails and tinkering with his website at 10 o’clock on Christmas morning.
When the client inevitably breaks something it might be tempting to let him stew until the New Year, however your service level agreement promises otherwise. Even if you haven’t signed an SLA you still know that good customer service says that you need to support your clients, even if it is first thing on Christmas morning. Fortunately, alldayPA have you covered.
alldayPA Have You Covered
alldayPA is a telephone answering service, and can provide IT companies with the help desk cover they need over the Christmas period. Rather than forcing staff to work over Christmas you can outsource your calls to alldayPA.
We have specific scripts for the IT sector which we combine with a list of FAQ’s provided by you. By doing this we can troubleshoot basic queries and qualify whether the call is a real emergency that needs immediate action to be taken by your team. We can even transfer the call to your on call maintenance person. We operate 24/7/365, and all calls are charged at the same rate whenever they come in, so you know you won’t be bitten by inflated prices for calls taken at night or on bank holidays.
Get in Touch
For more information about how alldayPA can support IT companies over Christmas with helpdesk support, out of hours cover, emergency call-out lines and more, call us now on 0345 056 8888.