Our Members (Case Study)
Carphone Warehouse – Customer Support Desk
Carphone Warehouse, the UK’s largest independent mobile phone retailer, uses our call answering service to provide a Messaging Solutions Support Desk to its Blackberry customers. We’re the first people callers talk to when they have a query on a range of subjects, including accounts queries, software problems, system outages, ringtones, screensavers and SMS spam. We also provide a third-party Switchboard Service for the accounts and support teams. When Carphone Warehouse customers ring up with any of these queries, we either talk them through the problem – and its solution – over the phone, or we seamlessly transfer them to the appropriate in-house team at Carphone Warehouse.
Tesco – Advertisement and Product Line
Tesco, one of the largest retailers in the world, uses alldayPA’s call answering service as its Smoothie Milkshake Customer Services Team. When callers ring up with queries about the supermarket giant’s smoothie milkshakes, we handle the call, take a message and forward the details to the relevant in-house contact at Tesco, ensuring that each enquiry is dealt with professionally, speedily and efficiently.
NHS – Emergency Hotline and Rota Management
We provide an Emergency Radiology Hotline for a provider to a number of NHS hospitals all over the UK. When the hospital has a patient who requires an urgent radiology scan, they call the Radiology Hotline.
Our professional, experienced PAs, who have all undergone specific training for handling Emergency Hotline calls, take the necessary patient and hospital details, and then liaise with the radiologist on call for that date. We also take calls regarding the recruitment of doctors.
British Airways – Customer Support and Helpdesk
British Airways, one of the world’s biggest airlines, uses our call answering service to provide an Incident Report Line for members of the public and BA staff. It gives callers access to a 24-hour, seven-days-a-week incident line, manned by our specially trained PAs. Callers ring the incident line to report security and safety incidents. We handle all the calls and contact the appropriate authorities to pass on details of the incident.
Body Shop – Out of Hours Switchboard and Alarm Activation Line
We provide an Emergency Response Line for the Body Shop, managing the ethical retailer’s incident lines during seasonal breaks and bank holidays. If the alarms are activated in a Body Shops outlet during these times, we handle the telephone response system. Following a strict incident escalation process on which our PAs have been specially trained, we alert the appropriate Body Shop manager, and even the police if necessary.