Blog

We regularly post about industry related news and features, follow us on social to share interesting and informative infographics.

3 Essential Tips for Handling Difficult Customer Phone Calls

3 Essential Tips for Handling Difficult Customer Phone Calls There are many different reasons your customers might pick up the phone to call your company, so it’s always best to be prepared for every situation. Regardless of your business you are likely…

Read More

Has the High Street Become Extinct?

How Shopping Online, Outsourced Call Centres, and Telephone Answering Services Have Changed Customer Expectations A lot has changed on the UK high street since the heyday of the department store in the 1970s and 80s. With the rise of internet shopping, more…

Read More

6 Things You Need to Know About Telephone Answering Services

6 things you need to know about telephone answering services Telephone answering services are an unusual phenomenon in the business world. Despite being around for decades not everyone has heard of them, and of those people who have, not everyone fully understands…

Read More

The Resurgence of the Entrepreneur

A couple of hundred years ago, entrepreneurs were at the forefront of the biggest societal and cultural shifts the world has even seen. In the United Kingdom, inventors and ideas men came up with the technology and machines at the heart of…

Read More

6 Key Platforms for Communicating with Your Customers

6 Key Platforms for Communicating with Your Customers As a business in this competitive digital age, you need to be able to communicate clearly with your target customers. If you don’t, your competitors will. Here are six platforms you must master in…

Read More