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The Anatomy of a Phone Call

Communicating with your customers is important whatever your business. With more and more competition from other businesses that offer something similar to you, excellent customer service is a primary way that you can make your business stand out from the crowd. Having…

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Telephone Answering – 4 Reasons Your Staff Deserve It

4 Reasons Your Staff Deserve Telephone Answering There are lots of different reasons people to choose to get telephone answering. It could be because they don’t want to miss another call. It could be because they’ve seen how cost effective it can…

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3 Essential Tips for Handling Difficult Customer Phone Calls

3 Essential Tips for Handling Difficult Customer Phone Calls There are many different reasons your customers might pick up the phone to call your company, so it’s always best to be prepared for every situation. Regardless of your business you are likely…

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Has the High Street Become Extinct?

How Shopping Online, Outsourced Call Centres, and Telephone Answering Services Have Changed Customer Expectations A lot has changed on the UK high street since the heyday of the department store in the 1970s and 80s. With the rise of internet shopping, more…

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