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Co-ops Plans To Remove Service Level Guarantees

The Co-Operative Bank announced over the weekend, that as of 16th September, they will be removing their service level guarantees, according to The Guardian. This seems an odd move in today’s culture, which is so focused on providing the highest possible level…

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Call Centre Background Noise: How To Make Your SME Appear Larger

Clips surfacing on You Tube and SoundCloud providing the listener with call centre noises are designed to create an impression of largeness. People in smaller companies can play them any time they receive a call, intentionally trying to fool their callers into…

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Anywhere Working Could Save The Economy Billions

‘ANYWHERE working’ software and practices could save the UK economy £45.3bn in lost productivity every year, a Microsoft expert has said. Speaking at an exclusive event to showcase its flexible ‘anywhere working’ products to North West businesses Daniel Langton said the London…

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Cost of Poor Customer Service

As you go about building your business, one thing that you may be overlooking that could come back to really cause unfortunate impacts on your growth progress is customer service. If your customer service isn’t quite up to par, you could suffer…

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Why Answering Machines Should Never Be Used In Business

It is very easy to put your answering machine on in your business when you are too busy to take telephone calls. However, you may not realise the damage that this is doing to your business reputation. When confronted with an answering…

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