Infographic | Are you Being Served? How Customer Service has Evolved
The customer service industry continues to evolve at pace. If we look back at times gone by, consumers were extremely limited when they had a complaint or question to ask of a business.
Our new infographic shows how much things have changed since the 1970s, a time when classic British sitcom ‘Are You Being Served’ was on our TV screens, and an era when many companies’ customer service skills left a lot to be desired.