The Anatomy of a Phone Call

anatomy of a phone call featured

Communicating with your customers is important whatever your business. With more and more competition from other businesses that offer something similar to you, excellent customer service is a primary way that you can make your business stand out from the crowd.

Having someone friendly and helpful at the other end of the line – to guide customers through your services or buying process, answer queries, resolve issues, or even handle complaints – can help to build and retain trust with your customers.

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Essentially, call answering can be broken down into six stages. Take a look at the advice in our infographic below, which lays out the best practices that will ensure you give your customers a great service.


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