We understand each call into your practice is important to you and your patients.

Telephone answering for the Healthcare sector

alldayPA will ensure every call is answered by our professionally trained PA’s and no business opportunity is missed. With 24-7, 365 call answering our dedicated medical team will be on hand to answer your calls.

We can help your clinic with diary management, disaster recovery and general receptionist cover. If you offer an emergency call out service and out of hours help our PAs will be on hand to take these calls and field them through to the correct person. If your clinic receives an influx of calls at a certain time of the day our PAs will answer and schedule appointments for callers who would have been placed on hold. You never have to worry about missing an important call again, alldayPA will be here whenever you need us most.

We look
after your clients
24/7 – 365

80% of new enquiries
won’t call back if they
can’t get through to you
the first time
they call

Overflow call handling for the medical sector

We will answer calls just as if we are based in your clinic or practice so that your client’s will never know you have outsourced your calls. By using our overflow call handling service, your patients will always speak to a professionally trained PA – no matter what time they call. With calls increasing to the medical sector before and after normal working hours, your practice needs to be prepared 24/ 7/365 for incoming patient calls. We understand the problems associated with not answering the calls on time or in an adequate manner. We make it easy.

Case Study

“As a clinic, we always were missing patient calls. Since starting to use this service we have seen a noticeable difference in our efficiency. The virtual service works fantastically and without question from a very professional team of receptionists. We would not change the service for anything. Highly recommend this to anyone who wants to have a professional receptionist team manage their calls”

Springdale Clinic

We have medical specialism within our team

alldayPA medical are Level 2 assessed for the Information Governance Toolkit which is essential for suppliers to work with the NHS. Patient satisfaction is of utmost importance to all practices, clinics and surgeries. We help practices up and down the country improve their patient survey results (The Official Patient Experience Survey), published by the Care Quality Commission (CQC). We achieve this by enhancing your current call answering, as overflow peak will be answered by professionally trained PAs. In some cases, we handle all calls for the practice, which allows the receptionist to focus on the patients. With one of the worst performing areas within the patient survey results revealing the time it takes to get through to the surgery, we face this problem head on and answer 98.6% of calls within 10 seconds.