Live Chat

With Live Chat from alldayPA you can capture more leads from your web traffic, and provide a fantastic customer experience 24 hours a day.

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We chat to your customers

Live chat is a great way to turn your web traffic into leads.

With a live chat service from alldayPA, your live chat is manned 24/7 so you know there is always someone ready to talk to your customers.

How it works

When someone visits your website, after a few seconds a live chat window will pop open at the bottom of the screen.

The customer is then connected to a PA in our contact centre.

The PA will use information pre-agreed with you to answer the visitor’s questions, and then they will capture data from the visitor like their name, email address, and phone number.

Once the chat is over you will receive an email with a transcript of the chat, and all of the visitor’s details so you can contact them again in the future.

This helps you capture more data from your web traffic, and turn more site visitors into customers.

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Why 24/7?

Lots of live chat companies only operate in the day, sometimes 9 til 5, sometimes 8 til 8.

If you want to make the most of the traffic to your website, you need to keep your live chat manned 24/7.

Potential customers can access your website at any time, so you need to make sure there is always someone there answer any questions they have.

If you’re driving traffic to your site from PPC or paid social ads, every-time someone leaves your website without leaving their contact details you’ve lost money.

Capture more leads from more visitors with 24/7 manned live chat from alldayPA.

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A better customer experience

When it comes to customer service, the more ways you give your customers to talk to you the better.

Studies have shown 56% of people between the ages of 18-34 choose live chat as their preferred way to receive customer service.

Live chat is also seen by many people as the best option when it comes to getting answers to quick and easy questions, preferring the phone for longer, complex, or financial questions.

By giving your customers the option to use live chat, you can provide a better customer experience which will help you keep more customers long term.

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Get in touch today to find out more

CALL US NOW ON 0345 056 8888

Complete the form below and our team will be in touch to talk through your requirements.

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