Out of hours telephone answering service
Out of hours telephone answering is one of the toughest challenges for any business to manage.
Now that everyone has a website, it is common for the general public to act as if businesses are open 24/7.
That means that the number of calls businesses are receiving outside of traditional office hours are increasing, so it is important that businesses have a solution in place to help them handle this new additional call volume.
Often, businesses will try and manage their out of hours call handling in house. This is a mistake that can result in greatly inflated overheads and negative customer experiences.
Typically you would manage out of hours call handling in house either by employing new staff to work a night shift, or by asking existing staff to go on call overnight.