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Out of hours telephone answering service

Out of hours telephone answering is one of the toughest challenges for any business to manage.

Now that everyone has a website, it is common for the general public to act as if businesses are open 24/7.

That means that the number of calls businesses are receiving outside of traditional office hours are increasing, so it is important that businesses have a solution in place to help them handle this new additional call volume.

Often, businesses will try and manage their out of hours call handling in house. This is a mistake that can result in greatly inflated overheads and negative customer experiences.

Typically you would manage out of hours call handling in house either by employing new staff to work a night shift, or by asking existing staff to go on call overnight.

Employing new staff to work a night shift will ensure there’s someone available to answer calls that come in after 5 o’clock, but it can be incredibly expensive and isn’t cost-effective.

Depending on the industry you may only receive one or two calls a night, so employing new staff members simply doesn’t provide good ROI.

The alternative is asking staff to go on call.

While this is a more cost-effective solution than employing new staff in house, it unfortunately doesn’t provide a good standard of service to the customer.

If someone phones in to your business late at night the chances are the on-call staff member will be asleep or possibly out with friends. Either way they won’t have the correct mindset to answer the call as professionally and effectively as they would during the day.

Similarly, the on-call staff member won’t have a computer set up and they might not even have access to the internet depending on where they are. This means the caller will receive a significantly reduced standard of service, which could in some cases result in losing that customer’s business forever.

Instead of struggling along with either of these methods, businesses should manage their out of hours call handling by outsourcing their calls to alldayPA.

Here’s how it works.

Out of hours call answering service

When you use alldayPA to answer your out of hours calls your clients will always receive excellent service.

Your calls will be directed into our state of the art 24 hour call centre where they will be answered by one of our highly trained PA’s.

As our PA’s are used to working overnight they will be in the correct mind set to provide an extremely professional and high standard of service to your caller, ensuring that they have an excellent experience as a customer.

What’s more, this service is extremely cost effective.

When you use a telephone answering service like alldayPA, you are only charged for the time that your calls are being answered, not by the hour or as if you are paying the individual PA’s wages.

This is extremely cost effective as it means rather than paying a receptionist for the full 8 hours of their shift every night, you only pay for the few minutes that our PA’s are taking your calls.

When it comes to answering calls outside of office hours, alldayPA is the best way to provide a fantastic standard of service to your customers while still remaining cost effective.

But which services are available out of hours?

When you choose alldayPA you’re choosing an inbound call specialist to ensure your callers always receive the same high standard of service you’d get from your own staff in house.

Out of hours call handling

At alldayPA we are a truly 24/7 business. That means that we can provide all our standard services outside of traditional office hours.

Rather than being limited to just basic message taking or a virtual receptionist service, with alldayPA you can use our out of hours service to handle your order taking lines, diary management, and emergency call out lines. You can even use alldayPA as a fully outsourced customer service department.

And it is not only our PA’s who work 24/7. There is a proper management structure in place on every single shift that we run to ensure that the PA’s answering your calls are always overseen by an experienced and well trained shift manager.

This helps to ensure that a high standard of call handling is provided by our PA’s at all times, and ensures that your calls and callers data are always managed in a way that is compliant with industry regulations.

If you have been struggling to find a way to manage the calls that come into your business after the office has closed then look no further than alldayPA. We can create a custom packages tailored to the needs of your business that will ensure that your callers always receive a phenomenal standard of service, and that you never miss a new lead or enquiry regardless of when the call comes in.

Get in touch with us today to find out how alldayPA can help to support your business with out of hours call handling.